Post Tour Feedback – Direct Link Travel

Dear Clients,

We hope you enjoyed your tour with Direct Link Travel. Our goal is to provide the best possible service to you. To help us improve our service, we welcome your feedback and comments. We value your time and recognise your contribution.

Information disclosed is treated in confidence and used only for the purpose of internal assessment of our product and service standards.

GENERAL INFORMATION

*Name

*Email

*Phone Number

*Departure Date

*Tour Name

STAFF SERVICE

Please rate the quality of service provided by our staff for the following :

*Pre-tour information supplied by our reservation staff
(1=poor 5=excellent)

*Keeping you informed of the progress of reservation
(1=poor 5=excellent)

*Professional and efficiency on reservation
(1=poor 5=excellent)

*Information provided on your final itinerary
(1=poor 5=excellent)

DESTINATION FEEDBACK

Destination Name*

*Tour Guide - How was the tour guide at this destination? Please consider friendliness, level of knowledge and language skill
(1=poor 5=excellent)

*Accommodation - How was the level of accommodation at this destination
(1=poor 5=excellent)

*Meals - How were the restaurants visited at this destination?
(1=poor 5=excellent)

*Vehicles used for land transfer - Please consider comfortableness, cleanliness and safety
(1=poor 5=excellent)

*Tour program and attraction arrangement - Did you enjoy the places visited at this destination?
(1=poor 5=excellent)

Additional Comments about this destination.

Destination Name

*Tour Guide - How was the tour guide at this destination? Please consider friendliness, level of knowledge and language skill
(1=poor 5=excellent)

*Accommodation - How was the level of accommodation at this destination
(1=poor 5=excellent)

*Meals - How were the restaurants visited at this destination?
(1=poor5=excellent

*Vehicles used for land transfer - Please consider comfortableness, cleanliness and safety
(1=poor 5=excellent)

*Tour program and attraction arrangement - Did you enjoy the places visited at this destination?
(1=poor 5=excellent)

*Additional Comments about this destination.

OVERALL EXPERIENCE

* How satisfied were you with our overall standard of service?
(1=poor 5=excellent)

*How would you rate our product in terms of value for money?
(1=poor 5=excellent)

*How likely would you be to recommend our tour services in the future?
(1=never 5=definitely)

Any other feedback